Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at Nuvogear@gmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

The buyer is responsible for the cost of tracked return postage.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges
The fastest way to get what you want is to return your current item, and once the return is accepted, place a separate order for the new item.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Order Cancellations
Orders may be cancelled free of charge within 2 hours of placing the order, as long as the order has not yet shipped. To request a cancellation, contact us at Nuvogear@gmail.com as soon as possible. Once an order has shipped, it can no longer be cancelled, but our standard 30-day return policy will apply.

5-Year Warranty
Nuvo smart locks include a 5-year manufacturer's warranty covering defects in materials and workmanship under normal use. Warranty claims can be submitted to Nuvogear@gmail.com along with proof of purchase. The warranty does not cover damage from misuse, unauthorized modification, or normal wear and tear.