Shipping Policy

Last Updated: 7/10/2026

Thank you for shopping with Nuvohome. This Shipping Policy explains how we process, ship, and deliver your order.

1. Processing Time

• Orders are typically processed within [1–3 business days] after payment is confirmed.
• Orders placed on weekends or holidays will begin processing on the next business day.
• During high-demand periods (sales, holidays), processing may take slightly longer. We'll notify you by email if there's a significant delay.

2. Shipping Methods and Delivery Times

We're proud to offer free standard shipping on all orders — no minimum purchase required.

Delivery times are estimates based on carrier information and begin from the date of shipment, not the order date. Actual delivery times may vary due to carrier delays, weather, customs processing, or other factors outside our control.

3. Shipping Rates

• All orders ship free of charge as our standard shipping method.
• Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer and are not included in the item price.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to [24–48 hours] for tracking information to update after you receive this email.

5. International Shipping

• Delivery times for international orders can vary significantly depending on customs processing in the destination country.
• Please note: our smart lock products are manufactured for specific regional door standards. Please confirm door compatibility (see our [Door Compatibility Guide]) before ordering, as this varies by country/region.

6. Order Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at Storenuvohome@gmail.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has entered fulfillment.

7. Lost, Delayed, or Damaged Shipments

• If your order appears lost in transit (no tracking movement for 10 days past the estimated delivery window), please contact us at Storenuvohome@gmail.com and we will investigate with the carrier.
• If your order arrives damaged, please contact us within [48 hours] of delivery with photos of the damaged item and packaging so we can process a replacement or refund. See our [Return & Refund Policy] for full details.
• Nuvohome is not liable for delays caused by the shipping carrier, customs authorities, natural disasters, or other events beyond our reasonable control.

8. Multiple Items / Split Shipments

If your order contains multiple items, they may ship separately depending on warehouse location and stock availability. You will receive tracking information for each shipment.

9. Contact Us

If you have any questions about your shipment, please reach out to:

Email: Storenuvohome@gmail.com